Rewards Card FAQs

 

My friend got a free entrée added for her birthday, why didn’t I get one?

In order to receive a birthday Reward, you need to be registered (with a valid email and birthday information completed) at least two weeks prior to your birthday month. Once that’s set, you will automatically receive a birthday Reward for your birthday month every year.

 

What are Serenitee Bucks?

Serenitee Bucks are a form of virtual currency that can be added to your Rewards Card if you chose to convert your Reward points into Serenitee Bucks.  One Serenitee Buck has the value of $1 for use on food or beverage purchases within each of the ten Serenitee restaurants.

 

How do I turn my points to Serenitee Bucks?

Once you’ve logged into your account, all you have to do is hit the “Reward Yourself” button and follow the instructions on the page.

 

I converted my points to Serenitee Bucks, but didn’t receive a gift card. What happened?

Serenitee Bucks are automatically added to your Rewards Card when you convert them. They can be used immediately in any Serenitee restaurant by simply presenting your Rewards Card to your server when you pay.

 

Do I earn points when I purchase gift cards?

No. Rewards Card holders earn points on food and beverage purchases (before tax & tip).

 

I need a replacement Rewards Card, how do I get one?

Simply fill in the Request a Card form on the website, check the box marked “this is a replacement card” and we’ll send one to you right away.

 

I forgot to swipe my card at my last visit. Am I still able to receive those points?

Absolutely! Please email info@serenitee.com or fax (978)281-5027 a copy of your guest check and your Rewards Card number. Your Serenitee Points will be added to your account based on your pre-tax, pretip total.


Why didn’t I know about free stuff on my card?

Each time the owner of the restaurant group offers a Serenitee Reward, you will receive an email notification. If you’re not receiving emails, please first check your online account to confirm it’sregistered and we have your correct email address on file. Please then check your spam filter and change your settings to accept mail from Serenitee to your main inbox.

 

Am I able to use my Serenitee Rewards combined with a Coupon?

Coupons can’t be combined with any other offers.


Am I able to use my Serenitee Points for payment on my guest check?

There are two ways you can use your Serenitee Points:

In-Store Redemption Rewards
5500 Points = Free Entrée
3500 Points = Free Pizza, Sushi, Shared Plate
2,500 Points = Free Appetizer, Soup, Salad, Dessert

Online Redemption Bucks
1,000 points = $5.00
2,000 points = $10.00
3,000 points = $15.00
4,000 points = $20.00
5,000 points = $25.00
10,000 points = $50.00